1. Alcoholic Beverages and Food Products

a. Alcoholic Beverages: No returns or refunds are allowed for alcoholic beverages. By placing an order for alcoholic products, you acknowledge that all sales are final, and these items cannot be returned or refunded.

b. Food and Beverage Products: No returns or refunds are allowed for any food and beverage products due to the nature of these items.

2. Other Products

a. Return Inquiry: For all other products, customers must initiate a return inquiry by sending a detailed written description of the problem with the purchased item(s) to info@sakecompany.lu.

b. Analysis and Response: Upon receiving the return inquiry, Sake Company Luxembourg will analyze the request and provide a written response within 5 business days from the receipt of the claim email.

c. Acceptance Period: The customer will have 5 business days from the date of receiving the written response to accept the conditions for return set by Sake Company Luxembourg. If the customer does not accept the conditions within this period, returns cannot be processed.

d. Final Sales: In principle, all sales are final and non-refundable. Returns are only considered under exceptional circumstances and are subject to the approval of Sake Company Luxembourg.

3. Conditions for Return and Refund

a. Authorization: Returns and refunds are subject to the authorization of Sake Company Luxembourg.

b. Item Condition: Items must be returned in their original condition, unopened, and unused for a refund.

c. Return Shipping: The customer is responsible for return shipping costs unless otherwise specified by Sake Company Luxembourg.

4. Contact Information

For all return and refund inquiries and correspondence, please contact us at info@sakecompany.lu.

5. Governing Law

This return and refund policy shall be governed by and construed in accordance with the laws of Luxembourg.

6. Changes to Return and Refund Policy

Sake Company Luxembourg reserves the right to update, change, or replace any part of this return and refund policy at its discretion. It is the customer’s responsibility to check our website periodically for changes.

By making a purchase with Sake Company Luxembourg, you agree to abide by this return and refund policy.

If you have any questions or concerns, please contact us at [Contact].

Thank you for choosing Sake Company Luxembourg!